General terms governing transportation reservations and website use.
These Terms & Conditions (“Terms”) govern your access to nycpremierlimo.com (the “Website”) and your request, booking, purchase, or use of private ground-transportation services offered under the NYC Premier Limo brand (“NYC Premier Limo,” “we,” “us,” or “our”). NYC Premier Limo is operated by [LEGAL ENTITY NAME], with a business mailing address at [BUSINESS MAILING ADDRESS].
By using the Website, submitting a reservation request, accepting a quote, authorizing payment, or using our services, you agree to these Terms. If you make a booking for another passenger or a group, you confirm that you have authority to accept these Terms on their behalf and will communicate the applicable terms to them.
Please read these Terms together with our Privacy Policy, Payment Policy, and Cancellation & Refund Policy. Those policies are incorporated into these Terms by reference. If a written quote or service agreement expressly conflicts with these Terms, the written quote or agreement controls only for that booking.
NYC Premier Limo provides prearranged, private, chauffeur-driven ground transportation. We are not a yellow-cab, street-hail taxi, public-transit, airline, airport, or government service. Reservations are required.
Service availability depends on the requested date, time, route, passenger count, luggage, vehicle requirements, and operational capacity.
Service may include airport transfers, point-to-point transportation, hourly service, corporate travel, event transportation, wedding transportation, and other prearranged trips shown on the Website or confirmed in writing.
You must be at least 18 years old and legally able to enter into a contract to make a reservation. The person booking is responsible for providing accurate trip and passenger information, obtaining any required permissions, and paying all authorized charges associated with the reservation.
A Website submission, phone inquiry, email, automated estimate, or quote request does not by itself create a confirmed reservation. A booking is confirmed only after we issue written confirmation and any required deposit, payment authorization, or full payment has been successfully completed.
Quotes are based on the information supplied at the time and may expire on the date stated in the quote. Changes to pickup time, route, stops, destination, service duration, passenger count, luggage, vehicle type, or special requirements may change availability and price. We will disclose and obtain authorization for material price changes before providing the changed service whenever reasonably possible.
Review your confirmation promptly. Contact us immediately if any detail is incorrect. We are not responsible for service issues caused by inaccurate or incomplete information supplied by the customer or passenger.
The price shown in your written quote or confirmation covers only the services and inclusions expressly listed. Depending on the booking and only when disclosed or permitted by the applicable policy, additional charges may include:
We do not authorize undisclosed mandatory charges. Before paying, review the itemized quote and ask us about any charge you do not understand.
Payments are governed by our Payment Policy and the terms displayed during booking. You authorize us and our payment processor to charge the payment method provided for the confirmed amount, approved changes, and other charges permitted by these Terms and disclosed policies. You represent that you are authorized to use the payment method.
A temporary authorization hold may be used when disclosed. If a payment fails, is reversed, or cannot be verified, we may pause or cancel the reservation after reasonable notice when circumstances permit. Payment-card information is processed by our payment provider; please see our Privacy Policy for information about how personal data is handled.
Cancellation deadlines, change rules, no-show treatment, refund eligibility, and processing timelines are stated in our Cancellation & Refund Policy and, where applicable, your written booking confirmation. Cancellation time is measured against the scheduled pickup time. Submit cancellations through an approved method stated in that policy and retain the cancellation confirmation.
A request to change a reservation is subject to availability and may require a revised price. A requested change is effective only after we confirm it in writing. If we cannot accommodate the change, the original booking and the applicable cancellation rules remain in effect unless we agree otherwise in writing.
Passengers should be ready at the confirmed pickup location and time and remain reachable using the contact information provided. Grace periods and waiting-time charges, if any, will be disclosed in the booking confirmation or applicable policy. After the applicable grace period, the trip may be treated as a no-show and additional waiting charges or cancellation charges may apply.
If you cannot locate the chauffeur, contact +1 (347) 888-9797 before leaving the pickup area or arranging alternative transportation. Leaving without contacting us may affect refund eligibility because it prevents us from locating the passenger or correcting the pickup issue.
For airport service, you must provide the correct airport, airline, flight number, arrival or departure date, and a working passenger phone number. Flight monitoring is a convenience and does not replace accurate information or direct communication. Airlines, airports, and flight-data services may provide delayed, incomplete, or incorrect information.
Pickup instructions vary by airport, terminal, security rules, and the service selected. Follow the instructions in your confirmation and messages from the dispatcher or chauffeur. Meet-and-greet service is included only when expressly stated in the confirmed booking.
For arriving flights, pickup timing may be adjusted based on available flight information and operational conditions. Significant delays, diversions, cancellations, terminal changes, customs delays, or loss of contact may require a revised pickup plan, additional waiting time, rescheduling, or cancellation under the applicable policy.
You must disclose the correct number of passengers and the quantity and approximate size of luggage, mobility equipment, strollers, child seats, or unusually large items before confirmation. Vehicle capacity is limited by safety rules and available cargo space. The chauffeur may refuse unsafe overloading or items that cannot be transported legally or securely.
Do not place valuables, identification, medication, fragile items, or essential travel documents in unattended luggage. Unless prohibited by law, we are not responsible for ordinary wear, pre-existing damage, or loss caused by inadequate packing or a passenger’s failure to supervise personal property.
Customers are responsible for telling us in advance when a child will travel and for complying with applicable child-restraint laws. If we agree to provide a child seat, availability and type must be confirmed in writing. The accompanying adult remains responsible for checking the seat’s suitability and securing the child unless applicable law requires otherwise. A chauffeur may decline to begin or continue a trip that would violate safety requirements.
Passengers must follow reasonable safety instructions and treat chauffeurs, vehicles, other passengers, and property respectfully. The following are prohibited:
We may refuse, suspend, or terminate service when reasonably necessary to protect safety, comply with law, or prevent damage. Where service is terminated because of passenger conduct, charges and refund eligibility will be determined under the confirmed booking and applicable policies, subject to law.
Alcohol may be possessed or consumed only when permitted by law, allowed for the specific vehicle and service, and approved in advance. No person under the legal drinking age may possess or consume alcohol. The chauffeur may stop alcohol consumption or terminate service when required for safety or legal compliance.
Vehicle photographs are illustrative and may show a model, class, color, trim, or configuration that differs from the vehicle assigned. Unless a specific vehicle is expressly guaranteed in writing, reservations are for a vehicle category and passenger/luggage capacity, not a particular make, model, year, color, plate, or unit.
If the reserved category becomes unavailable because of maintenance, safety, scheduling, weather, or another operational issue, we may provide a vehicle with reasonably comparable capacity and service level. If no reasonable substitute is available, we will contact you about alternatives, rescheduling, or any refund required by the applicable policy and law.
Travel times are estimates and are not guaranteed. Traffic, crashes, road closures, construction, weather, security activity, airport or venue congestion, government action, public events, mechanical issues, communications outages, and other conditions can affect service.
We will use commercially reasonable efforts to provide the confirmed service and communicate material disruptions. To the extent permitted by law, we are not responsible for delay or failure caused by events beyond our reasonable control. Nothing in this section limits any non-waivable right or remedy available under applicable law.
When operationally necessary and if permitted by law, we may arrange service through a properly authorized affiliate transportation provider. The affiliate is responsible for operating its vehicle and employing or engaging its chauffeur in accordance with applicable licensing, insurance, and safety requirements. We remain responsible for handling your booking and customer-service inquiry to the extent required by law and our written agreement with you.
Tell us about mobility, accessibility, service-animal, communication, or other accommodation needs before booking whenever advance notice is reasonably possible. We will respond to requests in accordance with applicable law and available vehicle capabilities. Do not include unnecessary medical details in a general booking form; contact us directly if sensitive information is needed to arrange service.
Check the vehicle before leaving. If you believe an item was left behind, contact us promptly with the trip date, pickup name, vehicle or confirmation details, and a description of the item. We will make reasonable efforts to locate and return found property, but recovery is not guaranteed. Reasonable shipping, delivery, storage, or return-trip costs may apply when disclosed. Unclaimed items may be handled or disposed of as permitted by law.
The booking customer is responsible, to the extent permitted by law, for passenger-caused damage, missing equipment, or cleaning beyond ordinary use. This may include spills, stains, smoke or odor remediation, biohazard cleanup, burns, broken fixtures, or exterior/interior damage.
Any charge will be supported by available documentation and based on reasonable cleaning, repair, replacement, or verified downtime costs, subject to the disclosed Payment Policy and applicable law. Contact us promptly if you dispute a charge.
By providing contact information, you authorize service-related calls, emails, and text messages needed to quote, confirm, coordinate, update, or support your trip. Message and data rates may apply. Consent to marketing messages is not a condition of purchase. Marketing texts or emails, if offered, require any consent mandated by law and must include the stated opt-out method. Transactional trip communications may continue when necessary to fulfill an active booking.
Our Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long it may be retained, and the choices available to you. By using the Website or services, you acknowledge that you have reviewed the Privacy Policy. Do not submit sensitive information through an unsecured or unintended channel.
You may use the Website only for lawful personal or business transportation inquiries and bookings. You may not:
We may restrict Website access where reasonably necessary to protect customers, systems, legal rights, or service integrity.
The Website and its original text, design, graphics, logos, photographs, video, software, and other content are owned by or licensed to NYC Premier Limo and are protected by applicable intellectual-property laws. No license is granted except the limited right to use the Website for its intended purpose. Third-party names and marks belong to their respective owners; their appearance does not imply affiliation or endorsement.
The Website may link to payment processors, maps, airlines, airports, review platforms, social networks, or other third-party services. Those services operate under their own terms and privacy practices. A link is provided for convenience and does not, by itself, constitute endorsement. We are not responsible for third-party content or systems outside our control, except where applicable law provides otherwise.
To the fullest extent permitted by law, the Website and services are provided on an “as available” basis. We do not warrant uninterrupted Website access, exact travel or arrival times, availability of a particular vehicle unless guaranteed in writing, or error-free information supplied by third parties. We do not exclude warranties, duties, or consumer rights that cannot lawfully be excluded.
To the fullest extent permitted by law, NYC Premier Limo and [LEGAL ENTITY NAME] will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, missed opportunities, or loss arising from a missed flight, appointment, or event, except where such limitation is prohibited by law.
For claims arising from a particular booking, our aggregate liability will not exceed the amount paid to us for that booking, except for liability that cannot legally be limited, including any liability resulting from conduct for which a limitation is unenforceable under applicable law.
To the extent permitted by law, you agree to indemnify and hold harmless NYC Premier Limo, [LEGAL ENTITY NAME], and their owners, employees, and agents from third-party claims, losses, or reasonable costs arising from your unlawful use of the Website, your material breach of these Terms, or passenger conduct for which you are legally responsible. This obligation does not apply to the extent a claim results from the negligence, willful misconduct, or legal responsibility of a protected party.
Please report service or billing concerns promptly so we can investigate. Provide the booking name, confirmation number, service date, and a clear description of the issue. Contact us at info@nycpremierlimo.com or +1 (347) 888-9797. Nothing in these Terms prevents you from exercising any non-waivable right with your card issuer or a government agency; however, contacting us first may allow faster resolution.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Subject to any non-waivable consumer right or statutory forum, disputes arising from these Terms or the services will be brought in a state or federal court with jurisdiction in New York. Each party consents to personal jurisdiction and venue in those courts.
We may update these Terms to reflect service, legal, regulatory, or operational changes. The “Last updated” date will show when the Terms were most recently revised. Updated Terms apply prospectively from publication unless a different effective date is stated. The Terms in effect when a booking is confirmed will ordinarily govern that booking, except where a change is required by law or expressly accepted by the customer.
If any provision is held unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not transfer a booking or assign rights under these Terms without our written consent, except where law provides otherwise. We may assign these Terms as part of a merger, reorganization, sale, or transfer of the relevant business, subject to applicable law.
These Terms, the incorporated policies, the confirmed quote, and any written service agreement constitute the agreement concerning the booking and supersede prior discussions about the same subject. Electronic confirmations, approvals, and signatures may be used to the extent permitted by law.
Operated by: NYC Premier Limo
Phone: +1 (347) 888-9797
Email: info@nycpremierlimo.com
Contact the team before confirming a reservation if any term is unclear.
