General cancellation, change, no-show, and refund guidance for transportation reservations.
This Cancellation & Refund Policy applies to reservations made with NYC Premier Limo, operated by [LEGAL ENTITY NAME] (“NYC Premier Limo,” “we,” “us,” or “our”). It explains when a customer may cancel or change a reservation, when charges may apply, how no-shows are handled, and how approved refunds are issued.
This policy should be read with our Terms & Conditions, Payment Policy, Privacy Policy, written quote, and booking confirmation. If a reservation has a clearly disclosed, service-specific cancellation rule accepted before payment, that booking-specific rule controls for that reservation.
All cancellations must be submitted by phone, email, or through the original booking method. Use the same name, phone number, email address, service date, and confirmation number associated with the reservation so we can identify it.
Cancellation notice is measured backward from the scheduled pickup time shown in the latest confirmed booking. The time we receive the request through an approved channel—not the time it was drafted or sent unsuccessfully—determines whether the required notice period was met. Customers should retain our cancellation acknowledgment.
Leaving a voicemail, sending a message to a chauffeur, disputing a card charge, or failing to appear does not replace the approved cancellation process unless NYC Premier Limo confirms the cancellation in writing.
To avoid cancellation charges, we must receive the cancellation at least:
A timely cancellation that satisfies the applicable notice period is eligible for a refund of prepaid service charges, less any non-refundable item or third-party cost that was clearly disclosed and already incurred or committed for that reservation.
Cancellations received after the applicable deadline are late cancellations and may be charged partially or in full, up to the confirmed reservation amount, together with disclosed non-refundable costs. The amount depends on the vehicle, notice received, resources committed, and booking-specific terms provided before payment.
Weddings, proms, major holidays, large events, custom vehicles, multiple vehicles, multi-day service, and other high-demand or specially arranged bookings may require a deposit, full prepayment, a longer cancellation period, or specific non-refundable commitments. Any different rule must be stated clearly in the quote or service agreement before payment and confirmed as part of the booking.
If no different written rule was disclosed and accepted, the standard deadline for the confirmed vehicle category applies.
If a reservation is made inside the standard cancellation window, the standard deadline has already passed. Once confirmed and resources are assigned or committed, cancellation charges may apply up to the full reservation amount. We will disclose any immediate non-refundable status before accepting payment whenever reasonably possible.
A reservation may be treated as a no-show when:
No-shows are subject to the full reservation charge, plus applicable waiting time, parking, tolls, meet-and-greet costs, or other disclosed fees. If you cannot locate the chauffeur, call +1 (347) 888-9797 before leaving the pickup location so we have an opportunity to assist.
Customers must provide accurate airline, flight number, airport, date, and passenger contact information. Flight tracking is a coordination aid and depends on third-party flight data; it does not replace direct communication.
When a flight is delayed, we will make reasonable efforts to adjust pickup timing according to available flight information, vehicle availability, airport rules, and the confirmed service. Parking, meet-and-greet, waiting, overtime, or reassignment charges may apply when disclosed or included in the booking terms.
If a flight is cancelled or significantly changed, contact us as soon as possible. An airline’s cancellation or delay does not automatically cancel the ground-transportation reservation. We will review rescheduling or refund eligibility based on the notice received, resources already committed, the vehicle category, and the confirmed booking terms.
Requests to change pickup time, date, location, destination, stops, passenger count, vehicle, or service duration are subject to availability and may change the price. A requested change is effective only after NYC Premier Limo confirms it.
A reschedule is not automatically a cancellation. If we approve a credit or transfer of payment to a new date, the new reservation may carry a new cancellation deadline and price. If a requested change cannot be accommodated, the original reservation and its cancellation terms remain in effect unless we agree otherwise in writing.
Waiting time, overtime, unscheduled stops, route deviations, parking, tolls, permits, and service beyond the confirmed duration are separate from cancellation charges and may still be billed when incurred or authorized. Applicable grace periods, billing increments, and inclusions should appear in the quote or booking confirmation.
Refunds are issued when a cancellation meets the applicable notice requirement, when NYC Premier Limo approves a refund under a booking-specific term, when an overcharge or duplicate charge is verified, or when we cancel and the customer declines an available comparable alternative.
The following may be non-refundable to the extent disclosed, incurred, or committed: booking or service fees; payment-processing charges where lawful; tolls; parking; airport or venue fees; permits; affiliate-provider charges; special equipment; custom arrangements; and other third-party costs.
A refund is not owed for the portion of service already provided. Refund rights required by applicable law are not limited by this policy.
Approved refunds are returned to the original payment method whenever possible. We will submit an approved refund after completing the necessary review. The time for the credit to appear depends on the bank, card network, payment processor, weekends, and holidays. NYC Premier Limo cannot control a financial institution’s posting time after the refund has been submitted.
If the original payment method is unavailable, contact us. Any alternate method requires identity and payment verification and may be limited by processor rules or law.
Severe weather, unsafe road conditions, traffic incidents, road closures, airport or venue restrictions, government action, public events, mechanical emergencies, or other circumstances beyond reasonable control may disrupt service.
We will prioritize safety and make reasonable efforts to communicate, adjust, reschedule, or provide an alternative. Refund or credit eligibility will be reviewed case by case based on whether service can be safely and substantially provided, what costs have already been incurred, and the rights available under applicable law. Ordinary traffic or travel-time variation does not by itself create an automatic refund right.
If NYC Premier Limo cancels a confirmed reservation and cannot provide a reasonably comparable alternative accepted by the customer, the customer will receive a full refund of amounts paid to us for the unprovided service. If a comparable alternative is offered, the customer may accept it or choose the refund. This remedy does not limit any non-waivable right under applicable law.
If you believe the confirmed service was not provided as agreed, contact us promptly with the confirmation number, service date, and details. We will review dispatch records, communications, payment records, and other relevant information. Any partial refund or service credit depends on the circumstances and does not create a rule for unrelated bookings.
Contact us first about an unfamiliar or disputed charge so we can investigate quickly. Nothing in this policy prevents a customer from exercising a lawful right with a card issuer or government agency. Knowingly false or abusive payment disputes, or unresolved balances for valid charges, may result in refusal of future service to the extent permitted by law.
We may update this policy to reflect operational or legal changes. The “Last updated” date will identify the current version. The policy and booking-specific terms in effect when a reservation is confirmed will ordinarily govern that booking unless a change is required by law or accepted by the customer.
Operated by: NYC Premier Limo
Phone: +1 (347) 888-9797
Email: info@nycpremierlimo.com
Contact the team before confirming a reservation if any term is unclear.
