• All cancellations must be made by phone, email, or through the original booking method.

• Cancellation time is calculated from the scheduled pickup time.

• Cancellation fees vary based on service type, vehicle category, and notice period.

Cancellations must be made within the following notice periods to avoid cancellation charges:

• Sedan to SUV Services: A minimum of 1 Days (24 hours) prior notice is required.
• Sprinter Vans: A minimum of 3 Days (72 hours) prior notice is required.
• Stretch Limousines & Buses: A minimum of 7 days (168 hours) prior notice is required.

Cancellations made outside these notice periods may be subject to partial or full service charges.

A no-show occurs when:

• The passenger fails to appear at the pickup location at the scheduled time

• Incorrect pickup details or contact information are provided

• The passenger cannot be reached after reasonable attempts

No-shows are subject to full service charges, including waiting time and applicable fees.

• Refunds are issued only when cancellations meet the applicable notice requirements.

• Approved refunds will be processed to the original payment method.

• Refund processing times may vary depending on the payment provider.

• Service fees, tolls, and third-party charges may be non-refundable.

• Changes to pickup time, location, vehicle type, or passenger count may affect pricing.

• Last-minute changes are subject to availability and may incur additional charges.

• Modifications are not guaranteed and must be confirmed by NYC Premier Limo.

• Weather conditions, flight delays, traffic incidents, or events beyond our control may impact service.

• NYC Premier Limo is not responsible for delays caused by such events.

• Refund eligibility in these cases will be determined on a case-by-case basis.

In the rare event that NYC Premier Limo must cancel a confirmed reservation, customers will be offered:

• A full refund, or

• A comparable alternative service (subject to availability)

• Customers are encouraged to contact NYC Premier Limo directly to resolve billing concerns.

• Unauthorized chargebacks may result in service refusal for future bookings.

NYC Premier Limo reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted with a revised effective date.

For questions regarding these Cancellation and Refund policy or our services, please contact:

NYC Premier Limo
Email: info@nycpremierlimo.com
Phone: +1 (347) 888-9797
Website: www.nycpremierlimo.com