Privacy Policy

How inquiry, reservation, communication, and website information may be collected and used.

Privay Policy

This Privacy Policy explains how NYC Premier Limo, operated by [LEGAL ENTITY NAME] (“NYC Premier Limo,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit nycpremierlimo.com (the “Website”), request a quote, make or manage a reservation, communicate with us, or use our private ground-transportation services.

This policy applies to information collected through the Website and in connection with our services by phone, email, text message, online forms, and other customer-service channels. It does not govern an independent third party’s own website, application, or service.

1. Information We Collect

Information you provide
Depending on how you interact with us, we may collect:

Contact information, such as name, email address, phone number, billing address, and company or organization name.
Trip and reservation information, such as pickup and drop-off locations, dates and times, stops, passenger count, luggage details, requested vehicle, special instructions, and booking history.
Airport and travel information, such as airline, flight number, terminal, arrival or departure details, and travel delays.
Passenger and coordinator information when one person books for another passenger, group, employee, guest, student, or family member.
Accessibility and service information you choose to provide so we can consider an accommodation or transportation requirement. Please provide only what is necessary.
Payment and transaction information, such as payment status, amount, billing details, partial card details or transaction tokens supplied by our payment processor, refunds, disputes, and receipts. Full payment-card details are generally processed by the payment provider rather than stored directly by us [CONFIRM].
Communications and customer-service records, including emails, texts, form submissions, complaint details, feedback, and notes about a reservation.
Marketing preferences, consent records, and unsubscribe or opt-out choices.

Information collected automatically

Device and network information, such as IP address, browser, operating system, device type, language, and approximate location derived from IP address.
Website activity, such as pages viewed, referring page, links clicked, timestamps, session information, form interactions, and error or performance data.
Cookie and similar-technology data used for essential functions, security, preferences, analytics, attribution, or advertising, depending on the tools used and your choices.

Information from other sources

We may receive information from the person or organization arranging your trip; payment, dispatch, communications, analytics, advertising, fraud-prevention, or customer-service providers; affiliate transportation providers; airlines or flight-data services; and publicly available sources, where permitted by law.

2. How We Use Information

Provide quotes; create, confirm, coordinate, change, and complete reservations; dispatch vehicles and chauffeurs; and communicate pickup instructions and trip updates.
Process payments, authorization holds, refunds, receipts, billing questions, and disputed transactions.
Provide airport-transfer support, including flight monitoring and pickup coordination.
Respond to inquiries, complaints, lost-property reports, accessibility requests, and customer-service needs.
Operate, secure, troubleshoot, analyze, and improve the Website, booking process, fleet service, and customer experience.
Detect and prevent fraud, misuse, unsafe activity, security incidents, and violations of our Terms.
Maintain business, tax, accounting, insurance, licensing, dispatch, and legal records.
Send service-related communications and, where permitted and consented to, promotional communications.
Measure advertising and understand how visitors find and use our services, subject to applicable choices and law.
Comply with law, respond to lawful requests, establish or defend legal claims, and protect customers, chauffeurs, the public, and our business.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies. The technologies actually used may change as the Website is updated.

Essential technologies support security, forms, sessions, fraud prevention, and core Website functions.
Preference technologies remember settings and choices.
Analytics technologies help measure traffic, performance, and Website use.
Advertising technologies may measure campaigns, attribute inquiries or bookings, limit repeated ads, or support advertising where permitted.

You can use available cookie settings and browser controls to manage non-essential technologies. Blocking some technologies may affect Website functions. Browser “Do Not Track” signals are not interpreted consistently across the industry. We will describe our response to legally recognized opt-out preference signals if and when required for our practices.

4. How We Disclose Information

We may disclose information to the following recipients for the purposes described in this policy:

Vendors and service providers that support hosting, forms, reservations, dispatch, payments, communications, analytics, advertising, security, IT, accounting, and customer service.
Chauffeurs and, when applicable, authorized affiliate transportation providers that need trip information to perform the requested service.
The person or organization that arranged or paid for a trip, where appropriate and consistent with the booking relationship.
Professional advisers, insurers, auditors, banks, and payment networks.
Government authorities, courts, regulators, law enforcement, airports, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or service integrity.
A buyer, investor, lender, successor, or adviser in connection with a proposed or completed merger, financing, reorganization, sale, or transfer of business assets, subject to appropriate protections.
Other parties when you direct us or provide valid consent.

We do not disclose personal information merely for a recipient’s unrelated use. [BUSINESS MUST CONFIRM WHETHER IT “SELLS” OR “SHARES” PERSONAL INFORMATION AS THOSE TERMS ARE DEFINED BY APPLICABLE U.S. STATE PRIVACY LAWS.] If our practices trigger a legal right to opt out of sale, sharing, or targeted advertising, we will provide the required notice and opt-out method.

5. Payment Information

Payments may be processed by an independent payment provider. The provider may collect card number, expiration date, security code, billing address, device information, and fraud-prevention data under its own privacy notice. We may receive transaction identifiers, payment status, card brand, limited card digits, billing details, and dispute or refund information. Do not send full card details through ordinary email or text message.

6. Calls, Email, and Text Messages

We use contact information to respond to requests and send quote, confirmation, payment, pickup, delay, chauffeur, support, and other service-related messages. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. You may opt out of marketing texts by replying STOP and marketing emails through the unsubscribe link or by contacting us. Service-related messages for an active reservation may continue when necessary.

7. Location and Trip Data

Pickup, destination, route, timing, dispatch, and vehicle-location information may reveal where a passenger travels. We use this information to provide and coordinate transportation, support safety and dispatch, answer service questions, and maintain required business records. Access should be limited to personnel and providers who need it for authorized purposes

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining booking and payment records, resolving disputes, enforcing agreements, meeting tax, accounting, insurance, licensing, and legal obligations, preventing fraud, and maintaining security. Retention depends on the type of information, sensitivity, legal requirements, and operational need. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed for the nature of the information we maintain. These may include access controls, staff procedures, vendor review, secure transmission, backups, monitoring, and incident-response measures. No system or transmission is completely secure, and we cannot guarantee absolute security.

If a security incident affects personal information, we will investigate and provide notices required by applicable law.

10. Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information; obtain a portable copy; opt out of certain targeted advertising, sale, or sharing; withdraw consent; or appeal a denied request. You may also unsubscribe from marketing as described above.
To make a request, email info@nycpremierlimo.com with the subject “Privacy Request” or call +1 (347) 888-9797. Describe your request and the information needed to identify the relevant records. We may take reasonable steps to verify identity and authority before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.
We will not unlawfully discriminate against you for exercising an applicable privacy right. Some information may be retained or excluded from a request where permitted or required by law, including information needed to complete a transaction, maintain security, comply with recordkeeping duties, or establish legal claims.

11. Children’s Privacy

The Website and booking service are intended for adults arranging transportation and are not directed to children under 13. We do not knowingly collect personal information directly from a child under 13 through the Website without legally valid authorization. An adult arranging transportation for a child should provide only the information reasonably necessary to coordinate the service. If you believe a child submitted information directly without appropriate authorization, contact us so we can review and take appropriate action.

12. Third-Party Websites and Services

The Website may link to or embed services operated by payment processors, mapping providers, airlines, airports, review platforms, social networks, or other third parties. Their privacy practices are governed by their own notices. Review those notices before providing information to them.

13. International Visitors

NYC Premier Limo is based in the United States, and information may be processed and stored in the United States and other countries where our service providers operate. Privacy protections may differ from those in your country. Where legally required, appropriate transfer safeguards will be used.

14. Changes to This Policy

We may update this policy to reflect changes in our services, technology, vendors, or legal obligations. We will post the revised policy on this page and update the “Last updated” date. If a change is material, we may provide additional notice when required or appropriate.

15. Contact Us

Operated by: NYC Premier Limo
Phone: +1 (347) 888-9797
Email: info@nycpremierlimo.com

Questions about a policy?

Contact the team before confirming a reservation if any term is unclear.